Terms & Conditions

We ask that all of our guests purchase Travel Insurance, which is generally inexpensive, but can really save a lot of emotional distress if an unforeseen event occurs. We recommend your travel insurance will cover you for airline flight and accommodation cancellation especially during the cyclone season. We also recommend you are covered for accident, illness, medical evacuation and theft.

Advance Deposit

Advanced Bookings are available for Ensuites, powered sites (vans or tents), cabins and chalets only.

ENSUITE & POWERED SITES:

Up to 7 days  –  1 night deposit

7 – 28 nights  –  1 night per week

28 days plus  –  1 week deposit

CABINS & CHALETS:

1 night booking  – full price paid as deposit.

Up to 7 days       – 1 night

7 – 28 days         – 1 night per week

28 days plus       – 1 week deposit

Reservation Policy

  1. A deposit based on the total duration of your stay, including GST, is required to secure your reservation. Once the booking has been processed, you will receive a Reservation Confirmation email that outlines a summary of your booking. Please review the information carefully and contact us immediately at info@broomevillage.com.au if you have any questions or require any changes.
  2. Please review our Cancellation Policy below. Securing your reservation with a deposit means you accept the terms of our Cancellation Policy.
  3. The remaining balance of your reservation is due on check in.  Broome Vacation Village accepts cash (AUS Dollar Only), and credit card (Visa and Master Card Only). Traveller’s cheques are not accepted at Broome Vacation Village. Alternatively you may pay your reservation balance via bank wire transfer prior to your arrival. Please contact us at info@broomevillage.com.au if you would like us to send you bank account details and wire transfer instructions. Payments must be received no less than one week prior to your arrival date. Please ensure you confirm your payment with us via email.
  4. Pets are not permitted at Broome Vacation Village.

Cancellation Policy

  1. Securing a reservation with your deposit means you accept the terms and conditions of our Cancellation Policy.
  2. Cancellations made more than 30 days from check-in date will receive a refund of the deposit paid minus a $30 administration fee or the option of a credit, which is valid for one year from cancellation date.
  3. Cancellations made less than 30 days from check-in date will receive a refund of the deposit paid minus for first nights tariff or the option of a credit, which is valid for one year from the cancellation date. Cancellations made less than 14 days from the check-in date will forfeit the deposit paid.
  4. All refunds are payable by credit card reversal.  We do not issue refunds by bank transfer at this time.
  5. We do not issue refunds or credits for flight cancellations, due to any circumstances. Please take out Travel Insurance to protect against flight cancellations.
  6. Any changes to your reservation must be received no less than 30 days prior to your original arrival date via email, and changes are subject to availability.  If there is no availability, a credit may be issued.  There are no refunds or credits issued for reservation changes within 30 days of the arrival date that reduce the number of nights stayed.
  7. There are no refunds or credits issued for early departure.
  8. There are no refunds or credits issued due to bad weather, tropical storms or cyclone’s; including any inconvenience or complication caused by a cyclone’s direct hit, near miss, or significant threat of a cyclone’s strike.  Cyclones are unpredictable by nature.  Please take out Travel Insurance to protect against these types of unforeseen events.
  9. Broome Vacation Village is not liable for any other costs, evacuation or inconveniences caused by a tropical storm or Cyclone.
  10. All credits issued are valid for one year from the original cancellation date.  A credit can be used for reservations for any of our accommodations onsite. A credit can be transferred to another person provided we have written authorisation from you.